While we were at the store we contacted customer care as the lead at the store would not discuss the issues with us at all. She stated she would be available by phone for this appointment- but of course she was not and the store had no knowledge of the appointment. In my case the first supervisor promised to get our phones back or to make a satisfactory accommodation if we went back to the store 4:00 on a busy Saturday for an appointment. The representatives are not trained to know what is in the contracts and what can be done to resolve issues. The contract never matches what the sales person tells you.Ĭustomer service with Sprint is a nightmare- they keep you on the phone for hours. This policy was changed recently- be careful and make them hand you a contract before you sign their little black screen.
#Sprint unlimited kickstart full#
And if your Sprint phone didn’t work with Tmobile or Verizon, you would now have a useless phone that you owe full price for that would be due immediately with no credit applied for the phones you traded in. At&t will not buy your contract, spectrum won’t buy out your contract and Tmobile requires you wait three months to buy out your contract which means if you paid anything down on your phone you would not be able to get that refunded. So Verizon will not buy out your contract. This becomes necessary as a Sprint Iphone has a chip in it that does not allow the phone to access other providers towers. Once questioned, they make several promises to get you to bring your new phones back and return them. When we signed up we were told we would get fair Market Value for them if we needed to cancel our service- but when it came down to it, they tell you they are only obligated to buy back Value- which they determined and did not disclose up front. Today, I was told they are only giving us $20 for the SE, $70 for our 6plus, and 150 for our 7plus with upgraded memory 128. I had an Iphone 7plus 128, my husbands phone was a 6 plus, and we had an Ipone SE in rose quartz new in the box. They went on to tell us that the Value they quoted for our phones when we signed up was not the amount we would be getting back for our phones. They told us we could do this but we couldn’t get our phones back. We contacted them about canceling our account. Once we discovered that our business calls were not being received, we had no internet/ data available anywhere we went between Menifee and Orange county and down to Rancho Bernardo. This came straight from the store manager after we signed up and surrendered our phones to get their promo. Magic Jack won’t help, because Their cell tower in the area is unserviceable. If you live in Menifee and are considering switching to Sprint reconsider! First of all if you live near Canyon Lake- in Audie Murphy, or anywhere between the 215 and I15 freeway service is non-existent. If it doesn’t, then do yourself a favor and go with another carrier. Sprint’s quality really comes down to one factor: does it have good service in your area or not? If it does, then you might want to take advantage of its low prices and great perks. There are some big holes in places like New Mexico and Nevada.Ĭustomer service: Sprint’s customer service is about as spotty as its network coverage in western Wyoming-and that’s not a compliment. Network performance: Sprint’s low prices make more sense when you look at its coverage map. No company offers a cheaper way to share unlimited talk, text, and data with your family.
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But considering that the merger will likely dramatically improve coverage, Sprint's prices start to look a lot better.įamily plans: Sprint’s strength is, once again, its low prices. Unlimited plans: Sprint’s unlimited plans aren't as cheap as they used to be before the T-Mobile merger. Here’s a quick recap of the company’s strengths and weaknesses.
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See our comparison here.Sprint may not be the best mobile carrier for everyone, but it does offer some unbeatable prices that frugal customers won’t be able to ignore.
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Sprint previously offered a $15 a month unlimited plan for a week in June.Īlthough $25 a month is $10 more than the previous promotion, it's still the cheapest unlimited wireless plan from one of the Big 4 wireless providers. You can sign up online at starting August 24. This deal doesn't include bells and whistles like Hulu, which comes with its regular-priced unlimited plan.Īccording to a news release announcing the flash sale, this offer is NOT available in stores. Here are the details: You get unlimited data, talk and text with streaming video in DVD quality for $25 per month per line with AutoPay. Sprint offers $25/month unlimited wireless plan